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You focus on the strategic IT, we support your user base

We take ownership of all your Service Desk problems so you can focus on adding REAL strategic value to the business and at the same time hold us accountable for looking after the day-to day issues.

  1. Its now our problem to ensure the ITIL framework is implemented and followed
  2. Its now our problem to ensure that SLAs are measured and met
  3. Its now our problem to look after staff rosters and cover for leave absences
  4. its now our problem to cover for peaks and troughs in staffing needs
  5. Its now our problem to find the right staff and replace the wrong staff
  6. its now our problem to regularly measure customer satisfaction
  7. AND its now our problem to have courteous, responsive, motivated and results-oriented staff attending to IT incidents and requests

Customer Case Study

One of our customers is a multi-national pharmaceutical company, based in North Ryde, Sydney. They have been a client since 2001 and we now provide all Service Desk support for both incidents and requests to over 700 staff throughout Australia and New Zealand. We have staff in both their Australia and New Zealand head offices, and back that up with staff at the other branch offices to provide desktop support when required. The Agreement in place is an annual one and has so far been renewed and enhanced 8 times.