If so, we can help you meet your KPI's by providing your organization a range of cost-effective IT Service Desk staffing options. From fully outsourcing the provision of IT support to the provision of short term staff to assist with your Help Desk issues and requests, we have staff that are Microsoft certified, customer service focussed and trained in ITIL practices.
Customer Case Study
One of our customers is a multi-national pharmaceutical company, based in North Ryde, Sydney. They have been a client since 2001 and we now provide all Service Desk support for both incidents and requests to over 700 staff throughout Australia and New Zealand. We have staff in both their Australia and New Zealand head offices, and back that up with staff at the other branch offices to provide desktop support when required. The Agreement in place is an annual one and has so far been renewed and enhanced 8 times.
