We aim to keep our clients FOREVER

Our clients retain us year after year because we do a great job at a fair price. We don't ask our clients to lock in to multi-year contracts, indeed we welcome being compared to the marketplace on a regular basis. We're very proud of our client renewal ratio of 93%. And the reason that number is so high is because we always do what we say we will do: "We solve your IT Service Desk problems".

One of our customers is a multi-national pharmaceutical company, based in North Ryde, Sydney. They have been a client since 2001 and we now provide all Service Desk support for both incidents and requests to over 700 staff throughout Australia and New Zealand. We have staff in both their Australia and New Zealand head offices, and back that up with staff at the other branch offices to provide desktop support when required. The Agreement in place is an annual one and has so far been renewed and enhanced 8 times.